Privacy Policy

Privacy Collection Statement

The Ortho Clinic Melbourne (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We recognise the importance of always maintaining the confidentiality and security of your personal and health information.

This statement outlines how we collect, use, and protect any personal information you may provide while visiting our website.

1. Information We Collect

We collect personal and health information through various means, including:

• Online Forms: Information provided via our website forms, such as the “Contact Us” or enquiry form, which may include your name, email address, and telephone number.
• Email and Telephone: Correspondence and communications with our practice, including information you choose to provide during those interactions.
• Medical Records: Details related to patient referrals, medical history, diagnostic reports, and treatment, where applicable if you become a patient of the practice.
• Website Usage: Limited technical and usage data may be collected through analytics tools to help improve website performance, functionality, and user experience.

2. Purpose of Collection

The information we collect is used for purposes including:

• Triaging patient enquiries and making appointment bookings.
• Assessing and managing orthopaedic care.
• Communicating with referring doctors and other relevant healthcare providers.
• Administrative and operational purposes related to patient management.
• Streamlining patient care and enhancing user experience.

3. Disclosure of Information

We may disclose personal and health information to:

• Medical professionals involved in the patient’s care.
• Diagnostic and imaging services.
• Health insurance providers, as applicable.
• Third-party service providers assisting with website analytics and functionality.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes the use of secure website hosting, encryption (such as SSL), access controls, and regular system monitoring. However, please be aware that no data transmission over the internet can be guaranteed as 100% secure.

5. Form Provider and Data Storage
   Online forms on this website are powered by Gravity Forms and hosted on our website infrastructure. When a form is submitted, the information is securely transmitted and stored within our website database. Form submissions are also sent via Brevo (email delivery service) to the clinic’s mailbox for processing and follow-up.

6. Data Breach Protocol

In the unlikely event of a data breach involving your personal information, we will take all reasonable steps to contain and assess the breach and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if required under the Privacy Act 1988 (Cth).

7. Data Retention

Personal information (such as name and email address) collected through our website is stored within our practice software only for as long as necessary to fulfil the purposes outlined in this statement or to comply with legal requirements. Once no longer required, the information is securely deleted or de-identified.

8.Third-Party Websites

Our website contains links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy statements before providing personal information.

9. Cookies and Tracking

Our website may use cookies, pixels, and other tracking technologies to enhance functionality, analyse site usage, and improve user experience. Cookies may collect information such as your browser type, device information, and pages visited. You can manage cookie preferences through your browser settings. If Google Analytics or similar tools are used, data collected may be processed in accordance with their respective privacy policies.

10. Your Rights to Access

You have the right to request access to and correction of your personal information held by us. Requests can be made by contacting our practice at admin@theorthoclinicmelbourne.com.au

11. Consent

By using our website and making an enquiry via our online forms, you consent to the collection, use, and disclosure of your personal information as described in this statement.

12. Updates to This Statement

We may update this Privacy Collection Statement from time to time to reflect changes in our practices or legal requirements. The most current version will be available on our website.

Contact Us: If you have any questions or concerns about this privacy policy or our data practices, please contact us at: admin@theorthoclinicmelbourne.com.au

18^th of May 2025